About Us
A comfortable home is built one detail at a time. Rugs are often one of the first elements people notice when they enter a room, and they play an important role in creating a space that feels warm, welcoming, and personal. Our goal is simple: to offer thoughtfully selected rugs that help customers create living spaces they enjoy spending time in every day.
Our Story
Our business is connected to one of China's long-established rug manufacturing regions, located in Cuihuangkou Town, Wuqing District, Tianjin. For many years, this area has been known for textile and rug production, bringing together manufacturing experience, skilled craftsmanship, and modern production capabilities.
As demand for home décor continues to grow worldwide, we recognized an opportunity to make quality rugs more accessible to customers in the United States through a direct-to-consumer online model. Rather than operating traditional retail stores, we focus on serving customers through our online storefront, allowing us to offer a carefully selected range of products while maintaining a more streamlined operation.
We understand that purchasing home décor online requires trust. For that reason, we believe in providing clear product information, transparent policies, and responsive customer support so customers can shop with confidence.
Who We Are
Our operating company is:
Tianjin Jinrui Textile Co., Ltd.
Manufacturer Address:
No. 1 Wenguang Road, Cuihuangkou Town, Wuqing District, Tianjin, China
Customer Service & Business Contact Address:
2358 S Redwood Rd, West Valley City, UT 84119, United States
We specialize in the online sale of area rugs and home décor textiles for residential spaces. Our collections include a variety of styles designed to suit different interiors, preferences, and room layouts.
How Our Business Operates
We operate as an e-commerce business serving customers within the United States.
Our business model combines manufacturing resources in China with customer-facing operations in the United States. Products are sourced through our manufacturing and supply network and are sold directly to customers through our online store.
This operating model allows us to:
- Focus on rug and home décor products.
- Maintain direct communication with customers.
- Provide transparent pricing and product information.
- Continuously update collections based on customer demand and market trends.
We do not operate physical retail showrooms for public shopping. Orders are placed directly through our website and are fulfilled according to the shipping information published on our site.
Transparency and Customer Commitment
We believe customers should always know who they are purchasing from and how their orders are handled.
When shopping with us, customers can:
- View detailed product information before purchasing.
- Contact our support team with questions before or after placing an order.
- Review our Shipping Policy, Refund Policy, Privacy Policy, and Terms & Conditions at any time.
- Request assistance regarding orders, returns, exchanges, or general inquiries.
We aim to communicate clearly and provide timely support whenever assistance is needed.
Customer Support
If you have questions about our products, policies, or an existing order, our customer service team can be reached through the following channels:
Email: service@jinarorugs.com
Phone: +1 (323) 377-0179
Business Address:
2358 S Redwood Rd, West Valley City, UT 84119, United States
Business Hours:
Monday – Friday, 10:00 AM – 6:00 PM (EST)
Thank You
We appreciate every customer who chooses to shop with us. Whether you are furnishing a new home, refreshing a favorite room, or searching for a rug that fits your style, we are committed to providing a straightforward shopping experience backed by transparent business practices and responsive customer support.